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CosmoCall Agent Recording (CosmoCorder) is a recording solution that allows a call center to record the conversations between a CSR and a caller, record e-mail and voice messages received by the CSRs, and log chat history for chat calls. If your call center has implemented CosmoCorder, you may be able to control. Supervisor Guide to Agent. Introduction · Overview · Agent Quickstart Guide · How to Use the Agent · The Agent Interface · Configuring the Agent · The Agent Application Menus · File Menu · View Menu · Call Menu · Interaction Menu · Help Menu · The CosmoCorder Agent · Agent Application Installation and Configuration. Introduction. Welcome to the CCU Agent Guide for Supervisor. This section briefly describes the contents of this document. Who should read this? If CosmoCall Universe network-based service provider solution is installed on your desktop and your role in your organization or business is to service customers and clients via.
CosmoCom, Inc. Why CCOD? 3. Types of Contact Centers. Premise-Based. Outsourced. On-Demand. * Outsourcers can also subscribe to on-demand services. Everything In-House. Agents; Technology; Maintenance. Complex CTI; Costly to maintain; Hard to balance calls among multiple sites. Outsource Everything. CosmoCall Universe unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified, multi- channel customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying. CosmoCom's unified contact. voice response (IVR), and Integrated Agent Desktop (IAD), in one structure. CCF and CCU are inherently -based applications, and are pre- integrated for this solution. CosmoCall Universe. CosmoCall Universe (CCU) is an all-IP, carrier-grade contact center platform. The software connects callers using.
CosmoCall Universe provides multimedia recording, enabling users to store and access all caller/agent interactions in all channels and all media. For quality monitoring, calls can be recorded selectively based on a variety of factors such as agent, agent group, skill, and so forth. In addition, all calls can be recorded to meet. 13 Jul CosmoCall Universe now features Thin Client Web Services, an API that facilitates integration of the CosmoCall Universe Agent into any thin client application. "Our customers needed much more than just a standalone thin client, " Laurence explained. "With this feature they can easily create their own thin. outbound dialing, recording and quality monitoring, integration with application environment, reporting, agent interfaces, and carrier-grade hosting and multi- tenancy, as well as Contact Center On-Demand services. The company also provides CosmoCall Universe VoIP Connection Server, which enables CosmoCall Uni.